Web Accessibility Statement

Gentle Hands Senior Care, LLC — Web Accessibility Statement
Effective Date: October 7, 2024
Last Updated: October 25, 2025

Commitment to Accessibility
At Gentle Hands Senior Care, LLC, we are committed to ensuring that our website is accessible to all individuals, including those with disabilities. We strive to make our digital content and services usable by everyone, regardless of technology or ability, in alignment with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Our goal is to ensure that every client, caregiver, family member, and visitor can access information about our non-medical home care services with ease, clarity, and inclusion.

Conformance Status
The Web Content Accessibility Guidelines (WCAG) define standards for web accessibility and usability. These guidelines include three levels of conformance:

• Level A – Minimum accessibility
• Level AA – Enhanced accessibility and usability (target level)
• Level AAA – Optimal accessibility

The Gentle Hands Senior Care website is currently partially conformant with WCAG 2.1 Level AA.

This means that most pages and features meet accessibility standards, but there may be some areas that require ongoing improvement to achieve full compliance.

Accessibility Features
We have implemented accessibility features and practices that include:

• Clear headings and consistent structure to assist with screen-reader navigation.
• Text alternatives (“alt text”) for meaningful images.
• Descriptive link text for context.
• Keyboard navigation support for menus and forms.
• Logical tab order and visible focus indicators.
• Readable contrast between text and background.
• Compatibility with current assistive technologies and major browsers.

Ongoing Improvements
Accessibility is an ongoing process. Gentle Hands Senior Care continuously reviews, tests, and updates website content to ensure accessibility and usability for everyone.
We periodically audit our website using both automated and manual testing methods, guided by accessibility experts when necessary.
If you experience any accessibility barriers, we are committed to promptly addressing them.

Feedback and Contact Information
We welcome your feedback on the accessibility of the Gentle Hands Senior Care website.
f you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Gentle Hands Senior Care, LLC
Licensed Personal Assistance Services Provider (Texas HHSC)
5757 Woodway Drive, Suite 313, Houston, TX 77057
support@gentlehandsseniorcare.com
713-731-5773
We aim to respond to feedback and requests within five (5) business days.

Third-Party Content
Our website may include links or embedded content from third-party websites or software providers (e.g., scheduling forms, map integrations, or social media). While we cannot control or guarantee the accessibility of third-party content, we encourage vendors and partners to maintain accessibility standards consistent with WCAG 2.1.

Assistance and Alternative Access
If you are having difficulty accessing content on our website or need information in an alternative format, we are happy to assist you.
Please contact our Office Administrator or HIPAA Privacy Officer for help receiving the information you need through an accessible communication method such as phone, mail, or printed document.

Continuous Commitment
Gentle Hands Senior Care believes that accessibility is a shared responsibility across all digital and physical touchpoints.
We remain dedicated to fostering an inclusive environment for all individuals—including seniors, veterans, caregivers, and families—by upholding both digital accessibility and human compassion in every aspect of our service.

Last Updated: October 27, 2025
For more information about web accessibility and your rights under the ADA, please visit:
www.ada.gov/resources/web-guidance